We make every effort to display our product colors as accurately as possible. However, as the colors you see depend on your monitor, we cannot guarantee that your monitor’s display is an exact match.
Unopened items may be returned in their original condition and packaging within 30 days from the date of delivery for (1) a refund of the product purchase price or (2) an exchange.
Please email us at firstname.lastname@example.org for instructions prior to sending anything back. We will email you a Return Authorization (RA) number to write on the outside of your shipping box and a shipping label. Packages sent to us without an RA number will be refused and returned to sender unopened. Please note that shipping and handling costs cannot be refunded.
We recommend returning merchandise via insured/trackable U.S. Mail, UPS, FedEx or other carrier. Sweet Peas and Polka Dots is not responsible for any returned merchandise that is either lost or damaged in transit.
DAMAGED OR DEFECTIVE MERCHANDISE:
Damaged or defective items will be replaced with an identical product. Please contact us within 5 days of receipt of any damaged items. Please save damaged or defective item(s), shipping box(es) and all packaging materials, as they will need to be inspected or returned to us.
Custom items are not returnable. We cannot accept returns based on customer input errors (e.g., typos).
In the case of a Sweet Peas and Polka Dots error, please accept our sincere apology and be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment.
We reserve the right to reject any returns or exchanges that do not meet conditions stated above.
If you have questions regarding our return policy, please email us at email@example.com.